Delivery and Returns

DELIVERY

Delivery will be by Royal Mail Signed For or via our couriers. We aim to get orders out within 5 working days. We do not ship at weekends.

The delivery charge is a flat fee of £5.95 for most items, although very light items such as cards will be charged at a lower rate. The correct delivery fee will be applied at checkout. Please note that these costs only apply to mainland UK (there may be a surcharge for Highlands and Islands).

As part of our efforts to become more sustainable, we re-use packaging from our own deliveries to pack your order securely.

We make every effort to ensure all products are in stock but in the event that we do not have your chosen product we will refund that item.

Click And Collect
You also have the option of collecting your order from our Brixton store during opening hours. During a period of lockdown, our click and collect service is available on Mondays, Wednesdays and Fridays from 12pm to 4pm. You will be notified by email when your order is ready for collection.

Redirecting Deliveries
To combat fraud, we will only deliver to the shipping address on the order.
 
International Orders
We do not ship internationally at present.

 

RETURNS
We hope you are happy with your purchase from Diverse but if not, we can offer a refund on any item as long as it is returned

  • within 14 calendar days of you receiving it
  • securely packaged
  • by trackable means
  • in perfect condition
  • with your name and order number enclosed (see your confirmation email).
Please note that we do not reimburse postage costs for returned items and we will not accept responsibility for lost or damaged returns that do not comply with these terms.

Click And Collect

Get your items delivered or collect from our Brixton store Monday to Saturday, 11am - 6pm; Sundays 11am - 4pm

Gift Wrapping

We can gift wrap your items and send them to the recipient - just click the Gift Wrap option under each item you wish to be wrapped.

Free Shipping Over £50

Save on delivery charges when you spend over £50.